Top 10 Home Insurance Providers in the United States

JD Power's latest survey reveals that providing exceptional customer service is one of the most important keys for home insurance companies to build lasting relationships with their customers.

The firm's 2020 U.S. Home Insurance Study found that more than two-thirds of good customer insurance clients plan to renew policies with their existing providers because of the good customer service experience. Credibility and convenience, both selected by 64% of respondents, are at the forefront of customer retention, while the price was one of the least selected stimuli.

The data analytics and consumer intelligence firm reviewed 12,000 responses from customers in the homeowners 'and tenants' insurance segments to see how insurance companies performed in overall customer satisfaction based on these indicators. What: Interaction, policy offer, pricing, the billing process, and policy information, claims. The score was then lengthened and the insurance companies were ranked on a 1,000-point scale. Here are the top 10 home insurance providers in the United States based on total client satisfaction.

1. The country's finances

Overall Consumer Satisfaction Index Rating: 855
Country Financial and its affiliates serve approximately 1 million customers in 40 states. The company's product range includes auto, home, life, and business insurance, retirement planning, and investment management. Country Financial Home Insurance is available in three types of coverage, starting with basic coverage and covering a certain number of risks such as fire and lightning damage, theft, a car collision, and broken glass. Users can also upgrade their policies to suit their needs. The insurer also offers liability and medical coverage.

2. Amica mutual

Overall Consumer Satisfaction Index Rating: 853
Rhode Island-based Amica offers personal insurance with the mutual car, homeowners, personal extra liabilities, and marine contracts. It is also the oldest automobile mutual insurance company in the country. Although not one of the largest insurers in the country, Amika Mutual is known for its excellent customer service. Its standard home insurance menu includes coverage of home business, catastrophic and residential alternatives, but the insurance company also allows additions and rebates to a number of unconventional policies.

3. Auto-Owners Insurance

Overall Consumer Satisfaction Index Rating: 843
Auto-Owners Insurance operates in 26 states and is represented by more than 6,200 independent agencies, including 37,000 agents. It offers auto, home, liability, and workers' compensation coverage to more than half a million policyholders. The Better Business Bureau Approved (BBB) ​​insurer offers all standard homeowner documentation, including residential protection, liability insurance, and personal property and additional expense coverage. Policies can also be specified to include a number of additions such as guaranteed home replacement, ordinance or law coverage, protection from identity theft, and coverage of appliance leaks and food spoilage as a result of power failure.

4. Erie Insurance

Overall Consumer Satisfaction Index Rating: 839
Originally founded in Pennsylvania as an auto insurance company, the publicly traded Eri Insurance has since expanded to include home, commercial, and life insurance. It operates in more than 10 Eastern and Midwestern states and has about 4.9 million policyholders. The company's home insurance packs standard features but also includes attractive amenities such as homecoming guarantees, and animal and theft coverage. In addition, customers can choose coverage for equipment breakdown, high-end valuables, firearms, and underground utility lines and pipes. Policyholders are also eligible for various concessions where they have to stay.

5. Hartford

Overall Consumer Satisfaction Index Rating: 832
Hartford Financial Services Group is one of the largest investment and insurance companies in the country. It provides commercial and personal insurance, including auto, landlord, worker compensation, and special coverage. The company has been the direct author of auto and home insurance for AARP members for over 30 years. Hartford's Home Advantage package includes "new to old" protection, which pays for the replacement of old items, compensation for replacement of locks, and coverage for personal injury liability and identity theft. It can be upgraded to the Home Advantage Plus package, which covers damage to goods and valuables.

6. Allstate

Overall Consumer Satisfaction Index Rating: 829
Allstate operates through seven segments and implements more than 145 million policies, including an estimated 35 million property and liability policies. It's home insurance products are under the Allstate Protection category, which includes auto insurance. Allstate offers standard insurance for all types of homes, including apartments, condo units, and mobile homes. Policyholders can choose from a number of additions, including water backup, green improvement, electronic data recovery, identity theft recovery, yard and garden, and business property coverage. Rent your home through Airbnb or other holiday rental platforms.

7. State form

Overall Consumer Satisfaction Index Rating: 829
StatePharm is the largest auto, property, and life insurance provider in the United States. It has more than 58,000 employees and 19,000 agents serving 83 million policies and accounts nationwide. State Farm offers standard coverage for most homeowner policies, but clients can choose from a number of additions. They also include an increased housing limit, which automatically increases the cost coverage to 20 alternatively if a home's insurance is at least up to the estimated replacement cost. Policies for earthquake damage, identity fraud, vandalism, and replacement of cooling and heating appliances with energy-saving units can also be upgraded.

8. CSAA Insurance Group

Overall Consumer Satisfaction Index Rating: 825
The California State Automobile Association (CSAA) Interinsurance Bureau provides car, homeowners, and personal umbrella insurance to approximately 1 million policyholders in more than 15 states. CSAA's standard home insurance policies coverage coverage for housing, personal property, jewelry and other valuables, personal liability, medical payments, and loss of use. Policyholders are also eligible for several exemptions.

9. Metlife

Overall Consumer Satisfaction Index Rating: 824
Met Life Insurance is one of the world's leading providers of salvage, employee benefits, and asset management services. It is one of the largest institutional investors in the United States, with total assets of over 600 600 billion as of December 31, 2019. MetLife's insurance policies include standard coverage, but policyholders can also choose accommodation and content change coverage. Consumers can also take advantage of several discounts.

10. American family

Overall Consumer Satisfaction Index Rating: 821
American Family Mutual Insurance provides personal and commercial property and accident insurance throughout the country. This includes auto, homeowners', travel, farm and farm, retail, and business liability insurance. It also offers life insurance, and additional annuities and health plans. The company's standard home insurance policies may include pump overflow and gutter backup, identity theft, equipment malfunction, matching siding protection, and home business liability and property coverage.

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